The wallet and KYC flow is the gate between contest play and withdrawals. Below: PAN, Aadhaar, UPI / bank linking, the published thresholds, and the withdrawal processing window.
PlayerzPot's KYC flow accepts standard Indian identity documents: PAN and Aadhaar (or equivalent). The documents are uploaded inside the app's KYC menu — the verification is automatic for most users, with manual review for edge cases.
The desk never publishes document thresholds it can't verify. The current threshold and document list is published inside the app at the time of writing.
Withdrawals flow through bank rails or UPI. To link a bank account, the user enters their account number, IFSC, and account-holder name inside the app's wallet menu. UPI linkage uses the standard VPA flow. Account-name mismatch is the most common failure mode.
PlayerzPot applies a published withdrawal threshold — the minimum wallet balance before a withdrawal can be requested. The threshold is listed inside the app's wallet menu at the time of writing. The desk doesn't quote a specific number to avoid going out of date.
Open the wallet menu, choose Withdraw, pick the bank or UPI route, and enter the amount. The app confirms the request and shows the expected processing window. Standard processing times apply; large or unusual requests may trigger additional verification.
The processing window is published inside the app. Standard requests clear within the published business-day window. Verification-edge cases can take longer. If a withdrawal is delayed, the Help menu is the canonical support route.
Bonus credits are subject to a separate clearing threshold — see the bonus code page.
PAN and Aadhaar (or equivalent) — uploaded inside the app's KYC menu.
The minimum balance is published inside the app's wallet menu.
The processing window is published inside the app.
Yes — standard VPA flow.
PAN (Permanent Account Number) is mandatory for paid fantasy contests in India. The PAN verifies the user's identity against the Income Tax database. PlayerzPot's KYC flow collects the PAN, the holder's name, and the date of birth.
Aadhaar (or equivalent) is the second document. Aadhaar is the 12-digit unique identity number issued by UIDAI. For users who can't share Aadhaar, the alternative documents are listed inside the app at the time of writing.
Bank account linking requires the account number, IFSC, and account-holder name. The name must match the KYC name exactly. Mismatches are the most common failure mode — fix the name on the bank account first if you hit this.
UPI linking uses the standard VPA flow. The VPA is verified against the linked bank account. UPI withdrawals are typically faster than bank-rail withdrawals, but the maximum per-transaction limit is lower.
The withdrawal threshold is the minimum wallet balance required before a withdrawal can be requested. The threshold is published inside the app at the time of writing. Below the threshold, withdrawals stay in the wallet.
Bonus credits clear against a separate threshold — see the bonus-code page for the full frame. Bonus credits cannot be withdrawn until the bonus threshold is met.
Standard withdrawal processing clears within the published business-day window. The window varies with the rail — UPI is typically faster than bank transfer — and with the user's KYC completion. Edge cases (unusual amounts, new bank accounts) take longer.
If a withdrawal is delayed beyond the published window, open a ticket via the Help menu inside the app. The customer-care page walks through the support channels for delayed withdrawals.
KYC edge cases happen when the user's documents don't match standard patterns — name mismatches between PAN and bank account, recent address changes, or dual-citizenship situations. The edge cases go through manual review, which can take longer than the standard automated flow.
For users who hit an edge case, the support team reaches out via the in-app Help menu or the registered email. The support team may ask for additional documents — a recent utility bill, a bank statement, or a notarised copy of the PAN.
The edge case review typically clears within a week. Users who don't hear back within that window should open a follow-up ticket via the Help menu.
The wallet balance is separate from contest entries. Joining a contest moves the entry fee from the wallet balance to a "locked" state, which holds until the contest settles. Winners receive the prize back into the wallet balance, losers lose the entry fee.
Bonus credits behave the same way — they're a separate balance that can be used for contest entries. Pending bonus balance is locked until the bonus threshold is met; once cleared, the bonus becomes part of the active wallet balance.
For users who want to track their contest performance, the wallet menu shows the entry-fee flow, the prize flow, and the current balance. Contest history is in the app's "My contests" tab.